Return and Refund Policy

At Coregenix Lab, we value your satisfaction and want to ensure a seamless shopping experience. Our Return and Refund Policy is designed to provide you with peace of mind when making a purchase from our E-commerce website. Please read the following terms and conditions carefully:

Terms of Return: Customers may initiate a return In case you received a damaged/tampered/wrong product, please send us an email with the unboxing video and images of the Product, Invoice, Inner & Outer Packaging and Batch Number to support@coregenixlab.com within 24 hours of the order delivery. To be eligible for a return, the item must be in unused and unworn condition, with all original tags and packaging intact.

Process for Return: To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our friendly customer service team via email at support@coregenixlab.com or call our helpline at +91-8448066050. Provide the order details and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and further instructions.
3. Package Your Return: Securely pack the item in its original packaging, including all accessories and documentation, and attach the provided RAN on the package.
4. Ship the Return: Ship the package to the address provided during the return authorization process. Please note that customers are responsible for return shipping costs unless the return is due to a damaged or wrong product.

Process of Refund: Upon receiving and inspecting the returned item, we will process your refund as follows:

1. Refund Eligibility: Refunds will be issued for eligible returns that meet our return policy criteria.
2. Refund Method: Refunds will be credited back to the original payment method used during the purchase.
3. Refund Processing Time: The refund process may take up to 3-5 days to complete, depending on your payment provider's processing times.

Contact Details: 

For any inquiries, assistance, or to initiate a return, you can contact our customer service team through the Email: support@coregenixlab.com or call our helpline at +91-8448066050.

Please feel free to reach out to us with any questions or concerns. Your satisfaction is our priority, and we are here to ensure you have a positive shopping experience with Coregenix Lab.