cancellation policy

At Coregenix Lab, we understand that circumstances may arise where you need to cancel your order. We strive to make the cancellation process as seamless as possible. Please read our cancellation policy below:

Order Cancellation Timeframe: You may cancel your order within 24 hours of placing it. If your order has already been processed and shipped, we won't be able to process the cancellation.

Cancellation Process: To cancel your order, please contact our customer support team as soon as possible via email at support@coregenixlab.com or call us at +91-8448066050. Kindly provide your order details, including the order number and reason for cancellation.

Refund for Cancelled Orders: If your order is eligible for cancellation, we will initiate a refund to the original payment method used during the transaction. The refund amount will be processed within 3-5 days from the date of cancellation.

Custom or Personalized Orders: Please note that custom or personalized orders may not be eligible for cancellation once they have been placed. We encourage you to verify all details before finalizing your order.

Exceptional Cases: In some exceptional cases, where the order has already been processed but not yet shipped, cancellation may still be possible. However, a restocking fee may apply, and the refund amount may be adjusted accordingly.

Changes to Cancellation Policy: Coregenix Lab reserves the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting on this page.

We value your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need further assistance, please feel free to reach out to our customer support team.