RETURN
Customer care and time frame, specifically +91-8448066050 (Mon-Sat 10 am to 6 pm)
1. Please ensure to record a video while unboxing the Packaging as supporting evidence.
2. Avoid breaking the product's seal if you harbour any doubts/questions about its authenticity.
3. Once the product seal has been opened, we cannot accept returns or exchanges for that item.
DAMAGED OR FAULTY ITEMS
If the outer packaging seems Damaged/Tampered, we recommend that you refuse the delivery from our courier service.
Kindly take a picture or video while opening the package. If the internal item is found defective and you wish to return or exchange it, please send us the details at support@coregenixlab.com, including your Name, Contact information, Order Number, Product Name, and Product Batch number (You can expect a reply within 24-48 hours). Upon receiving your information, our team will review it and take the necessary actions.
This will aid us in escalating the issue with the corresponding courier service provider.
What should I do if I receive an incorrect product or if items are missing from my order
Primarily, our shipments go through rigorous quality checks before leaving our warehouse. However, in the rare case that an item does not match the description on our website or if items are missing according to the order quantity/invoice, please share a snapshot of the outer packaging, MRP Hologram, Batch Number, and images of the received products along with the invoice copy to our customer care at support@coregenixlab.com within 48 hours of delivery. All returns will be assessed for eligibility, and refunds will be subjected to review and verification by the Coregenix Lab team. Any returns of damaged products will be declined if any part or the entire item has been used/broken seal/open.
Note: In situations regarding product replacement, it will be contingent on stock availability. If a replacement isn’t feasible, we will process a full refund.
How can I cancel an order?
If the order of the item(s) you wish to cancel hasn’t been shipped yet, you can submit your cancellation request using the following methods:
Via the 'My Orders' section
Go to your account > Click 'Orders' > Select the order you want to cancel and choose 'Order Details' > Click 'Cancel Item' > Indicate the item(s) you wish to cancel and provide the reason for cancellation before confirming > After submission, your item(s) will be cancelled, and your refund will be initiated.
Via Email or Call
Email our customer support team at support@coregenixlab.com to request cancellation of your order along with your order ID details. Alternatively, you can call us at +91-8448066050 (Monday to Saturday, 10 AM to 6 PM).
How will I receive a refund for canceled orders, and how long will this take?
If you cancel before shipment/dispatch, we will process the refund within 24-48 business hours after the cancellation request.
In the case of cancellation after the shipment has been sent or if items are being returned, we will process the refund after the products have been received and confirmed at our warehouse.
For payments made through credit/debit cards or net banking, the refund will be credited to the same account used for the purchase within 24-48 business hours following receipt of the returned products. It might take an additional 2-3 business days for the amount to reflect in your account.
For cash-on-delivery transactions, we will arrange a bank transfer for the refund amount based on the bill/invoice details provided by the customer.
This procedure will be finalized within 24-48 business hours once we obtain the products back and your bank details via email. Additionally, it may take 2-3 business days for the amount to show in your account.
What happens if I utilize discount vouchers or loyalty points when I make my payment and then cancel my order?
Discount vouchers are intended for single use only and will be regarded as utilized even if you cancel the order.
If you redeemed loyalty points for an order, those will be credited back to your account in the case of cancellation.
What locations does Coregenix Lab India ship to?
Coregenix Lab India ships exclusively within India.
My order has been shipped. How can I track it now?
Upon placing your order, you will receive a confirmation message at your registered email and phone number. As we prepare and dispatch your order within 24 hours of confirmation, you can check your package status using the 'Track' button found in the 'My Orders' section.
Disclaimer:
The information provided at coregenixlab.com is for informational purposes only and is not designed to replace the advice of your physician or other healthcare professionals.