SHIPPING POLICY

COREGENIX LAB – SHIPPING & DELIVERY POLICY

  1. INTRODUCTION

This Shipping & Delivery Policy (“Policy”) explains how Coregenix Lab (“we,” “us,” “our”) processes, ships, and delivers orders placed through https://coregenixlab.com. By placing an order, you agree to all terms outlined here and within our Returns, Refund & Cancellation Policy.

  1. SHIPPING COVERAGE & AVAILABILITY
  • We deliver Products exclusively within India.
  • Orders cannot be delivered to locations outside the territorial boundaries of India.
  1. ORDER PROCESSING & VERIFICATION

3.1 Processing Time

  • Orders placed Monday–Friday (excluding public holidays) are processed upon confirmation of payment.
  • We will target to dispatch all orders within a maximum of 3-5 days from the Date of Order.
  • Processing may take additional time in cases such as security checks, payment authorisation delays, stock verification, or high order volume.

3.2 Verification

We may require verification of information prior to acceptance or shipment of any order.
This may include confirming:

  • Identity
  • Address
  • Payment authenticity
  1. SHIPPING PARTNERS & DELIVERY METHOD
  • All Products are shipped through standard courier services via our logistics partners.
  • Delivery is made to the shipping address provided during checkout, provided the address complies with shipping restrictions.
  1. ESTIMATED DELIVERY TIMELINES

5.1 Standard Delivery Timeline

  • Estimated delivery time: up to 14 working days from the date of payment confirmation.

5.2 Factors Affecting Delivery

Delivery times may vary due to factors such as:

  • Bad weather
  • Flight delays
  • Political disruptions
  • Force majeure
  • Logistical impediments
  • Unforeseen disruptions

5.3 Order Confirmation & Tracking

  • After placing an order, you will receive an email summarising your purchase and showing the estimated delivery time.
  • Tracking details may be provided once the shipment is initiated.
  1. DELIVERY ATTEMPTS & FAILED DELIVERY

6.1 Customer Unreachable or Delivery Not Accepted

If the courier partner cannot reach you or delivery is refused:

  • We reserve the right to cancel the order.
  • If prepaid, a refund will be processed to the original payment source or wallet.
  • No liability will be borne for cancellations arising from failed delivery attempts.

6.2 Delivery to Another Person

Delivery may be made to any individual present at the provided shipping address.

  1. MULTIPLE PRODUCTS & SPLIT SHIPMENTS
  • If multiple products are purchased in a single transaction, we may deliver them together.
  • However, split shipments may occur based on stock location, availability, or logistical constraints.

Separate Addresses

If you wish to ship Products to different addresses, separate orders must be placed for each destination.

  1. SHIPPING RESTRICTIONS

We reserve the right to:

  • Limit delivery areas
  • Decline delivery to restricted or unserviceable pin codes
  • Refuse service or limit order quantity at our discretion
  1. DELAYS & LIABILITY
  • We are not liable for delays in delivery caused by courier issues, force majeure events, third-party failures, or circumstances beyond our control.
  • If delayed delivery makes the Product unusable for you, you may return it in accordance with our Returns, Refund & Cancellation Policy.
  1. ORDER CANCELLATION (PRE-SHIPMENT)
  • You may cancel the order before it is shipped.
  • For prepaid orders, refunds will be issued to the original payment source or wallet, based on your selection.
  1. REFUNDS & RETURNS LINKAGE

For issues related to returns, refunds, or cancellations, please refer to our Returns, Refund & Cancellation Policy, which forms an integral part of these Terms.

  1. LIMITATION OF LIABILITY

Coregenix Lab shall not be responsible for:

  • Delivery delays
  • Failed delivery attempts due to customer unavailability
  • Incorrect or incomplete shipping addresses
  • Courier delays, disruptions, or routing errors
  • Loss or damage occurring after the order is handed over to the carrier
  1. CUSTOMER SUPPORT

For any concerns regarding shipping, delivery, returns, or cancellations, please contact:

Email: support@coregenixlab.com